All Annual Service Plan plugins currently have the following software requirements:
Illustrator CC17.1 - Illustrator 2020
MacOS 10.10 to 10.15
Adobe Illustrator CC17.1 - Illustrator 2020
The plugins are NOT compatible with CS6 or below, in September 2018
we reached the end of the support line for Mac OS 10.8 and in September 2019 we reached the end of the support line for CS6, you can read more about this here.
Software Details: Our Software is Saas software. The user needs to sign into their www.harkme.com account via the Astute Manager software which is installed locally (Windows and/or MacOS). The plugin installation package is then requested/transmitted to be installed locally on demand along with associated licensing information. You'll need to have a direct internet access (not behind a proxy), and establish a secure connection with https://account.www.harkme.com/ to download, activate and update only.
If you are still using old legacy licenses (licenses purchased before our move to the Annual Service Plan on September 14 2020), please note, our legacy software is NOT Illustrator 2020 compatible. Legacy licenses remain valid and available for Adobe Illustrator CS6 to CC2019 on both Windows 7 / 8.1 / 10 and macOS 10.10 through 10.14, read more here.